FAQs • Walworth County, WI • CivicEngage

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Why can't I get DIAL-a-RIDE service if both trip origin and destination are within Whitewater's city limits?: The City of Whitewater has its own shared-ride service, available by calling Brown Cab at 920-563-6303.

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Wal-to-Wal DIAL-a-RIDE

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1. Do I have to be elderly or disabled to use DIAL-a-RIDE service?: The DIAL-a-RIDE service is available to the general public for any trip purpose.

2. Why can't I get DIAL-a-RIDE service if both trip origin and destination are within Whitewater's city limits?: The City of Whitewater has its own shared-ride service, available by calling Brown Cab at 920-563-6303.

3. How is DIAL-a-RIDE different from Walworth County Senior and Disabled Transportation Services?: VIP Services is the operator of both services. Each has a different funding source and specific program requirements. Fares and service hours differ and DIAL-a-RIDE is only available for trips within Walworth County. Questions asked when you call for a ride will determine which service you qualify for.

4. Why all of the changes in service policies?: Demand for DIAL-a-RIDE trips has tripled in the first year of service. At the same time, the number of people requesting a ride and then not being there when a ride is scheduled has gotten as high as 1 out of every 10 ride requests. Changes were needed to be able to better keep up with the demand.

5. Why am I asked so many questions when I first register for service?: VIP Services provides many different transportation services. Answers to the questions being asked help determine the type of service and fare. They also help determine if a vehicle with a lift will be required to transport you safely.