Inmate Telephone

Telephone Information Inmate telephones are made available throughout the jail for use during normal waking hours in the housing units and 24/7 in the intake cells. Incoming calls for inmates are not allowed. Inmate telephone services are provided to the Walworth County Jail by ICS Inmate Calling Solutions . Please use this link when setting up accounts as there are many identical sounding companies on the internet. Some internet sites are set up to scam family members with unbelievable free offer deals. The real ICS does not offer specials or sales. 

Phone calls are limited to 15 minute in length. Calls are billed at a cost 15-25 cents per minute depending on the type of call and the location. All calls are recorded unless requested and verified to be privileged calls to attorneys. 

Inmates may make collect calls from the jail to a majority of land line phones, although that is extremely rare these days. The best way to allow for telephone calls between yourself and a Walworth County inmate is to set up a prepaid or debit account. The very first time a phone number is called from the facility will allow for a 60 second free call prior to being forwarded to the call center to set up a prepaid/debit account. 

Prepaid accounts are set up using your personal telephone number. This type of prepaid account allows inmates to call your phone, and your phone only, using the money in the prepaid account. You will still have the option on each individual call to accept or refuse the phone call. 

Debit accounts are set up using the inmate’s SPN (Specific Person Number). This type of prepaid account allows the inmate to call whoever they wish once entered on their PAN (Personally Assigned Number) list. This option does give the inmate the freedom to call whoever they wish, but it also means they may use up the money you put on the account talking to other people. 

The phone account is a separate account from the inmate’s commissary account and funds in the phone account can only be used for telephone calls and offsite video visits. Please see the Inmate Commissary to find more information on depositing money into the inmate’s commissary account.