Wal-to-Wal DIAL-a-RIDE
A shared ride public transit option for travel anywhere in Walworth County

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Frequently Asked Questions?
Do I have to be elderly or disabled to use DIAL-a-RIDE service?
The service is available to the general public for any trip purpose.
Why can't I get DIAL-a-RIDE service if both trip origin and destination are within Whitewater's city limits?
The City of Whitewater has its own shared-ride service available by calling Brown Cab at (920)563-6303.
How is DIAL-a-RIDE different from Walworth County Senior and Disabled Transportation Services?
VIP Servcies is the operator of both services. Each has a different funding source and specific program requirements. Fares and service hours differ and DIAL-a-RIDE is only available for trips within Walworth County. Questions asked when you call for a ride will determine which service you qualify for.
Why all of the changes in service policies?
Demand for DIAL-a-RIDE trips has tripled in the first year of service. At the same time the number of people requesting a ride and then not being there when a ride is scheduled has gotten as high as 1 out of every 10 ride requests. Changes were needed to be able to better keep up with the demand.
Why am I asked so many questions when I first register for service?
VIP Services provides many different transportation services. Answers to the questions being asked help determine the type of service and fare. They also help determine if a vehicle with a lift will be required to transport you safely.



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