Dept of Health & Human Services (DHHS)

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Frequent Questions

What kinds of assistance are provided in Long Term Care?
Who can apply for Long Term Care?
How do I apply for Long Term Care?
Who decides what Long Term Care services will be provided?
Are there waiting lists for Long Term Care services?
How do I make a referral for Long Term Care services?

What kinds of assistance are provided?
Long Term Care programs offer information about and provide funding for housekeeping, laundry, shopping and other household chores. These programs also offer personal care services such as assistance with bathing, dressing, and other activities of daily living. Long Term Care programs offer funding for adult day care, emergency response systems such as Lifeline, and home health care. They also offer funding for case management, transportation, residential services, adaptive aids and many other services.

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Who can apply?
A person of any age may apply who is a resident of Walworth County and who has a long term or irreversible illness or disability which substantially impairs his or her ability to function independently. Information and assessment services are available to all persons without charge. Financial assistance is provided to persons who meet eligibility criteria, which are based on income, assets, and level of need. 

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How to apply
Persons may refer themselves for Long Term Care services or have someone make the referral for them, such as a relative, doctor, social worker, pastor, outreach worker, or friend. 

Certain information is needed to apply for services. This information includes the applicant’s name, address and date of birth, Social Security number, Medicaid number (if any), the name of their physician, their income and assets, their medical diagnosis, and information about their ability to care for themselves at home.

To talk with DHHS staff about applying for Long Term Care services, call (262) 741-3400,  toll free 800-365-1587 or TTY (262) 741-3255.

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Who decides what services will be provided?
Decisions about what Long Term Care services will be provided are jointly made by the customer (the person who will receive the services) and the Long Term Care program staff. At the customer's request, family members or other individuals can be included in the planning and decision-making. Those receiving long term support funding will be assigned a caseworker who will monitor the case and assist in arranging for services. In all aspects of the program, the preferences of the customer are respected.

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Are there waiting lists for Long Term Care services?
Persons may apply for Long Term Care services at any time, but there are often are waiting lists for ongoing services.  Each county is allocated a limited amount of funding. When these funds are committed to persons already found eligible, new applicants found eligible must be placed on a waiting list.

When a waiting list is in effect an assessment is still offered to individuals who want to apply. An assessment is necessary and the person must be eligible for the Long Term Care program, for the person to be placed on a waiting list.

Although the person may be placed on a waiting list, Long Term Care staff may be able to offer information about other helpful resources. Staff can also make referrals to other county, community and government resources. DHHS staff can also assist with applying for Supplemental Security Income (SSI) or medically needy Medical Assistance or with linking up with any other programs that may be available.

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How do I make a referral for Long Term Care programs?
To make a referral for Long Term Care programs, call (262) 741-3400,  toll free 800-365-1587 or TTY (262) 741-3255 and say that you want to make a referral for Long Term Care services.

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